In a heatwave, the contractor who answers first wins the job
HVAC demand arrives in spikes. The first cold snap and the first 95-degree week generate more enquiries in three days than the previous month — and every one of those homeowners is calling several companies at once. Mazingi answers all of them at once, sorts the emergencies from the quotes, and hands you the list.
Free plan forever · paid from $29/month · one line of code
What an unanswered enquiry costs hvac contractors
Demand arrives all at once
Seasonal spikes overwhelm a phone line exactly when the jobs are most valuable. The enquiries you cannot get to do not wait — they call the next company on the results page.
Repair and replacement need different responses
A failed compressor on a fifteen-year-old system is a replacement conversation worth thousands. A capacitor is a service call. Knowing which before you dispatch changes who you send and what you prepare.
Techs cannot answer the phone from an attic
Your best people are unreachable during working hours by definition. Voicemail is where those enquiries go to die.
The questions it asks, and why in that order
The HVAC template opens with whether this is an emergency — no heat or no cooling right now — because that single answer decides whether the job is dispatched today or scheduled. It then separates repair from replacement from new installation, which is the difference between a service call and a system sale, and captures the system type so the right tech arrives with the right parts.
Every question is editable — the template is a starting point, not a fixed script.
HVAC template — 8 questions
- 1What name should we put the request under?*
- 2What phone number is best to reach you?*
- 3Is this an emergency — no heat or no cooling right now?*
- 4Is this repair, replacement, or a new installation?*
- 5What type of system do you have (furnace, heat pump, central AC, mini-split)?
- 6What ZIP code is the job located in?*
- 7When are you hoping to have this done?
- 8What email should we send the estimate to?
* required before the lead is counted as qualified
How it sounds on your site
An HVAC answering service that does not buckle in a heatwave
The week the temperature breaks, a human answering service is the bottleneck — every call queues behind the last one, and overflow costs extra per minute exactly when your volume triples. A virtual receptionist on your website has no queue: every visitor is answered at once, the no-heat and no-cooling calls are flagged as urgent, and system type and age are captured before you ever pick up the phone.
Questions hvac contractors ask
- Does it know the difference between a repair and a replacement lead?
- It asks directly, as the second question. Replacement enquiries are worth many times a service call, and they arrive in your inbox labelled so you can prioritise the quote.
- Can it handle a seasonal surge?
- Every conversation is answered simultaneously — there is no queue and no hold music. A spike that would overwhelm a phone line is just more conversations in your inbox.
- Will it promise a same-day appointment?
- Only if you tell it to. It captures the timeframe the customer wants and passes it to you; it does not commit your schedule to anything you have not configured.
- Can it answer questions about SEER ratings or system sizing?
- It answers from your own content. If you have a page explaining efficiency ratings or sizing, it will use it and cite it. If not, it captures the question and tells you what was asked, so you can see what your website should cover.
- Does it work with my existing scheduling software?
- Leads arrive by email, in your dashboard, and as CSV export, so they can be moved into any system. Direct integrations are on the roadmap.
- How does this compare with an HVAC answering service during peak season?
- An answering service charges more the busier you get, and callers wait in line. This answers every website visitor simultaneously on the same flat price, so the August spike costs you nothing extra and nobody is left holding.
- Can it act as a virtual receptionist for maintenance plan enquiries?
- Yes. Add your plan tiers and what each covers as knowledge, and it will explain them and take the enquiry. It quotes only what you have given it, so it will never invent a plan price.
Other industries
Stop losing the after-hours enquiries
Point it at your website, pick the hvac template, paste one line of code.