Your front desk is with a client. The enquiry is not going to wait
Aesthetics enquiries arrive while your staff are in treatment rooms, and they arrive from people who are quietly comparing three clinics before they will call anyone. Mazingi answers on your website instantly, finds out which treatment they are interested in, and turns a browse into a booked consultation.
Free plan forever · paid from $29/month · one line of code
What an unanswered enquiry costs med spas & aesthetics
The people who answer the phone are the people doing the treatments
A small clinic cannot staff a desk through every appointment. The enquiries that land during a full treatment day are the ones nobody gets back to until tomorrow, by which point they have booked elsewhere.
Aesthetics shopping happens late and privately
This is a category people research at 11pm without wanting to speak to anyone yet. A phone number is the wrong call to action for a visitor who is not ready to talk — a chat window is the one they will actually use.
Treatment interest decides the value of the lead
Someone asking about a facial and someone asking about body contouring are worth very different amounts and need different follow-up. Undifferentiated form fills flatten that distinction exactly when it matters.
The questions it asks, and why in that order
The med spa template asks which treatment they are interested in — injectables, laser, facials, body contouring — then whether they have visited before. Treatment interest first because it sets both the value and who should follow up; new-versus-returning second because a first-time consult and a returning client rebooking are different conversations. It then asks what days and times work, so the enquiry arrives ready to schedule rather than ready to chase. It stays on booking logistics and never asks for medical detail.
Every question is editable — the template is a starting point, not a fixed script.
Med spa & aesthetics template — 6 questions
- 1What name should we put the request under?*
- 2What phone number is best to reach you?*
- 3What email should we send your consultation details to?
- 4Which treatment are you interested in (injectables, laser, facials, body contouring)?*
- 5Have you visited us before, or would this be your first time?
- 6What days or times usually work best for you?
* required before the lead is counted as qualified
How it sounds on your site
A virtual receptionist for med spas that never steps away from the desk
Your front desk is with a client, on the phone, or gone for the day — and aesthetic enquiries arrive mostly in the evening, while people are on their phones comparing clinics. A med spa answering service can take a message; this answers what the treatment involves and what it costs from your own price list, works out whether they are new or rebooking, and books the consult before they open a competitor tab.
Questions med spas & aesthetics ask
- Will it give medical advice?
- No, and it is built not to. The med spa template stays on booking logistics — treatment interest, whether you are a new client, and scheduling. It does not ask about conditions or medications, and it answers questions only from the content on your own site.
- Can it quote treatment prices?
- Only the prices you have published. If your site lists a starting price for filler or a laser package, it will quote it and cite the page. If you do not publish pricing, it says so and captures the enquiry instead of inventing a number.
- Does it know a consult from a rebooking?
- It asks whether this is a first visit as its second question. New consults and returning clients need different follow-up, and the lead arrives labelled so the right person picks it up.
- What about HIPAA?
- The template is deliberately administrative — name, contact details, treatment interest and scheduling preference. It is designed not to collect clinical information in a website chat window in the first place. Review your own compliance position before going live, as you would with any intake tool.
- Can it handle questions about downtime or aftercare?
- If those answers are on your site it will use them and show the source. If they are not, it captures the question and reports it, which is a fast way to learn what your treatment pages are missing.
- Can this replace a med spa answering service?
- For website enquiries, yes, and it does more than one: it answers treatment and pricing questions from your own material rather than only noting who called, and it books the consult in the same conversation.
- Is a virtual receptionist appropriate for medical aesthetics enquiries?
- For booking and triage, yes — with limits it keeps. It gives no medical advice, never assesses suitability, and defers anything clinical to your practitioners, while still collecting what you need to prepare for the consult.
Other industries
Stop losing the after-hours enquiries
Point it at your website, pick the med spa & aesthetics template, paste one line of code.