The plumbing enquiries you miss are the ones that pay best
A burst pipe at 11pm does not wait for opening hours. The homeowner searches, finds three plumbers, and calls whoever responds first. Mazingi sits on your website and answers instantly — day, night, weekend, or while you are under a sink with both hands full.
Free plan forever · paid from $29/month · one line of code
What an unanswered enquiry costs plumbers
Emergencies arrive outside business hours
Burst pipes and failed water heaters do not keep to a schedule. An unanswered form at midnight is a job that went to whoever picked up.
You cannot answer the phone mid-job
The hours you are most productive are the hours you are least reachable. Every call that goes to voicemail while you are working is revenue you already paid to attract.
Half the enquiries are not worth driving to
A clogged drain forty minutes outside your area costs more in fuel and time than it earns. You want that filtered before it reaches your phone, not after.
The questions it asks, and why in that order
The plumbing template asks about an active leak before anything else — including before the job type. That order is deliberate: water actively running is the difference between a same-day emergency callout and a quote you can return the next morning, and it changes what you charge. Only once that is established does it ask what the issue is, then the ZIP code and timeframe.
Every question is editable — the template is a starting point, not a fixed script.
Plumbing template — 7 questions
- 1What name should we put the request under?*
- 2What phone number is best to reach you?*
- 3Is water actively leaking right now?*
- 4What plumbing issue are you having (leak, clog, water heater, remodel)?*
- 5What ZIP code is the job located in?*
- 6When are you hoping to have this done?
- 7What email should we send the estimate to?
* required before the lead is counted as qualified
How it sounds on your site
A plumbing answering service that answers, instead of taking a message
Most plumbing answering services do one thing: note the caller down so you can ring back. That is fine at 2pm and useless at 2am, when someone with water coming through a ceiling will call the next plumber rather than wait. Used as a virtual receptionist for your website, this answers the question — do you cover my area, do you do emergencies, roughly what does a callout run — and only then collects the details, so the enquiry is still yours in the morning.
Questions plumbers ask
- Can it tell an emergency from a routine job?
- Yes — the plumbing template asks whether water is actively leaking as its first question, before the job type. Emergency leads arrive flagged so you can see at a glance which ones need a same-day response.
- Will it quote a price for a job it has not seen?
- No. It answers only from the material you give it — your service pages, rate sheet, or FAQs — and shows where each answer came from. If your call-out fee is on your site it will quote that. If it is not, it says it cannot confirm and takes the details instead.
- What about jobs outside my service area?
- Set your ZIP codes once. When someone gives a ZIP outside them, the receptionist declines politely using wording you wrote. The lead is still logged and flagged in case you want to stretch for it.
- Can I take over a conversation myself?
- One click pauses the AI and puts you in the chat. The homeowner stays in the same window and never sees a handover — useful when a job needs a judgement call about access or scope.
- How long does it take to set up?
- Point it at your website, pick the plumbing template, and paste one line of code before the closing body tag. Most plumbers are live the same afternoon.
- Is this cheaper than a plumbing answering service?
- Almost always, because answering services bill per call or per minute and this does not. It is free for 50 conversations a month and $29/month after that, whether you take five enquiries in a week or fifty in a night after a cold snap.
- Can it work as a virtual receptionist alongside my phone line?
- That is the normal setup. Your phone keeps ringing as it does today; this handles the people on your website who were never going to pick up the phone — evenings, weekends, and while you are under a sink with both hands full.
Other industries
Stop losing the after-hours enquiries
Point it at your website, pick the plumbing template, paste one line of code.